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Exchange Online & OnPrim
Exchange Online & On Prim Trouble shootings and Tips


Can't send or receive email when using TLS 1.1 or TLS 1.0
Symptoms Microsoft Exchange Server (on-premises) users and Microsoft 365 users can't send email messages to or receive messages from one...
2 min read
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Email messages aren't received for a new domain that you add in the Microsoft 365 portal
Symptoms When you add a new domain in Microsoft 365 portal, and you create users or change existing users to use the new domain, email...
2 min read
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ATTR35 response code when mail is sent to EOP/EXO
Symptoms Mail that you sent to an Exchange Online Protection (EOP) or Exchange Online (EXO) recipient is deferred, and you receive the...
3 min read
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Delivery receipts aren't generated when users send mail to external recipients
Symptoms When users request a delivery receipt for a message that they send to external recipients, they receive the following message:...
1 min read
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Custom messages in NDRs are replaced by default system messages in Microsoft 365
Problem You set a transport rule in Microsoft 365 to return a non-delivery report (NDR) that displays a custom message. However, the...
2 min read
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The domain of the recipient is not configured as part of connector when you validate a connector
Problem When you try to validate an outbound connector in the Exchange admin center in Microsoft 365, the test email message isn't...
1 min read
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