Issue: Devices Not Syncing with Intune

Symptoms:

• Devices do not appear in the Intune portal.

• Policies or apps are not deployed to devices.

Possible Causes:

• Incorrect enrollment settings.

• Network issues preventing communication with Intune.

• Outdated device configurations.

Solution:

1. Verify Device Enrollment Settings: Ensure the devices are enrolled correctly.

   • Navigate to Intune > Device Enrollment > Enrollment Restrictions in the Microsoft Endpoint Manager admin center.

   • Confirm the device type is allowed.

   
   

2. Check Device Compliance:

   • Go to Devices > All Devices, and confirm the compliance status.

   • If the device is non-compliant, review the policy and address violations.

     
     

3. Resolve Network Issues:

   • Confirm the device has internet access.

   • Ensure the necessary endpoints for Intune communication are not blocked by firewalls.

     
     

4. Force a Manual Sync:

   • On the device, go to Settings > Accounts > Access Work or School, select the connected account, and choose Sync.

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